DescriptionThe customer-interface ticket-print dialog in Open Ticket Request System (OTRS) before 3.0.0-beta3 does not properly restrict customer-visible data, which allows remote authenticated users to obtain potentially sensitive information from the (1) responsible, (2) owner, (3) accounted time, (4) pending until, and (5) lock fields by reading this dialog.
SourceCVE (at NVD; CERT, LWN, oss-sec, fulldisc, Red Hat, Ubuntu, Gentoo, SUSE bugzilla/CVE, GitHub advisories/code/issues, web search, more)

Vulnerable and fixed packages

The table below lists information on source packages.

Source PackageReleaseVersionStatus
otrs2 (PTS)buster/non-free6.0.16-2fixed
buster/non-free (security)6.0.16-2+deb10u1fixed

The information below is based on the following data on fixed versions.

PackageTypeReleaseFixed VersionUrgencyOriginDebian Bugs


Marginal security impact, standard bug

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