DescriptionIn Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
SourceCVE (at NVD; CERT, LWN, oss-sec, fulldisc, bugtraq, EDB, Metasploit, Red Hat, Ubuntu, Gentoo, SUSE bugzilla/CVE, Mageia, GitHub code/issues, web search, more)
NVD severitymedium (attack range: remote)
Debian Bugs864319

Vulnerable and fixed packages

The table below lists information on source packages.

Source PackageReleaseVersionStatus
otrs2 (PTS)sid/non-free, buster/non-free6.0.8-1fixed
stretch/non-free, stretch/non-free (security)5.0.16-1+deb9u5fixed
jessie, jessie (security)3.3.18-1+deb8u4fixed

The information below is based on the following data on fixed versions.

PackageTypeReleaseFixed VersionUrgencyOriginDebian Bugs
otrs2sourcewheezy(not affected)


[wheezy] - otrs2 <not-affected> (does not affect version 3.1.7)

Search for package or bug name: Reporting problems