CVE-2018-16587

NameCVE-2018-16587
DescriptionIn Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
SourceCVE (at NVD; CERT, LWN, oss-sec, fulldisc, bugtraq, EDB, Metasploit, Red Hat, Ubuntu, Gentoo, SUSE bugzilla/CVE, Mageia, GitHub code/issues, web search, more)
ReferencesDLA-1521-1, DSA-4317-1
NVD severitymedium (attack range: remote)

Vulnerable and fixed packages

The table below lists information on source packages.

Source PackageReleaseVersionStatus
otrs2 (PTS)stretch/non-free (security), stretch/non-free5.0.16-1+deb9u6fixed
sid/non-free, buster/non-free6.0.14-1fixed
jessie3.3.18-1+deb8u4vulnerable
jessie (security)3.3.18-1+deb8u7fixed

The information below is based on the following data on fixed versions.

PackageTypeReleaseFixed VersionUrgencyOriginDebian Bugs
otrs2source(unstable)6.0.11-1medium
otrs2sourcejessie3.3.18-1+deb8u6mediumDLA-1521-1
otrs2sourcestretch5.0.16-1+deb9u6mediumDSA-4317-1

Notes

https://community.otrs.com/security-advisory-2018-04-security-update-for-otrs-framework/
OTRS 6: https://github.com/OTRS/otrs/commit/a4a1a01f84fac7ab032570ee50b660e2ebb15c01
OTRS 5: https://github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711
OTRS 4: https://github.com/OTRS/otrs/commit/d8cae00b0f78c2a07bb10cedb817304139395843

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