CVE-2018-20800

NameCVE-2018-20800
DescriptionAn issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
SourceCVE (at NVD; CERT, LWN, oss-sec, fulldisc, bugtraq, EDB, Metasploit, Red Hat, Ubuntu, Gentoo, SUSE bugzilla/CVE, Mageia, GitHub code/issues, web search, more)
NVD severitymedium (attack range: remote)

Vulnerable and fixed packages

The table below lists information on source packages.

Source PackageReleaseVersionStatus
otrs2 (PTS)stretch/non-free (security), stretch/non-free5.0.16-1+deb9u6vulnerable
buster/non-free6.0.16-2fixed
sid/non-free6.0.19-1fixed
jessie3.3.18-1+deb8u4fixed
jessie (security)3.3.18-1+deb8u10fixed

The information below is based on the following data on fixed versions.

PackageTypeReleaseFixed VersionUrgencyOriginDebian Bugs
otrs2source(unstable)6.0.14-1medium
otrs2sourcejessie(not affected)

Notes

[stretch] - otrs2 <no-dsa> (Non-free not supported)
[jessie] - otrs2 <not-affected> (Vulnerable code not present)
https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework/
OTRS 6: https://github.com/OTRS/otrs/commit/8d17d58029efbb0bba25c4208e09e2d320eeb0c3
OTRS 5: https://github.com/OTRS/otrs/commit/7d3c56d5b9bb38207695dae174dbba89a132e7b9
For upstream versions only did affect OTRS 6.0.13 and OTRS 5.0.31.

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