CVE-2019-12497

Name	CVE-2019-12497
Description	An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
Source	CVE (at NVD; CERT, LWN, oss-sec, fulldisc, bugtraq, EDB, Metasploit, Red Hat, Ubuntu, Gentoo, SUSE bugzilla/CVE, Mageia, GitHub advisories/code/issues, web search, more)
References	DLA-1816-1

Vulnerable and fixed packages

The table below lists information on source packages.

Source Package	Release	Version	Status
otrs2 (PTS)	buster/non-free	6.0.16-2	vulnerable
	bullseye/non-free	6.0.32-6	fixed

The information below is based on the following data on fixed versions.

Package	Type	Release	Fixed Version	Urgency	Origin	Debian Bugs
otrs2	source	jessie	3.3.18-1+deb8u10		DLA-1816-1
otrs2	source	(unstable)	6.0.19-1

Notes

[buster] - otrs2 <ignored> (Non-free not supported)
[stretch] - otrs2 <ignored> (Non-free not supported)
https://community.otrs.com/security-advisory-2019-09-security-update-for-otrs-framework/
OTRS 6: https://github.com/OTRS/otrs/commit/f8bcf08dfc5f06915c1352c07e5f626f9b5ecfc2
OTRS 5: https://github.com/OTRS/otrs/commit/d4cc3f0e24937fa53870132003aec6af460b9b57