CVE-2019-9753

NameCVE-2019-9753
DescriptionAn issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.
SourceCVE (at NVD; CERT, LWN, oss-sec, fulldisc, bugtraq, EDB, Metasploit, Red Hat, Ubuntu, Gentoo, SUSE bugzilla/CVE, Mageia, GitHub code/issues, web search, more)
NVD severitymedium (attack range: remote)

Vulnerable and fixed packages

The table below lists information on source packages.

Source PackageReleaseVersionStatus
otrs2 (PTS)stretch/non-free (security), stretch/non-free5.0.16-1+deb9u6fixed
buster/non-free6.0.16-2fixed
sid/non-free, bullseye/non-free6.0.23-2fixed
jessie3.3.18-1+deb8u4fixed
jessie (security)3.3.18-1+deb8u11fixed

The information below is based on the following data on fixed versions.

PackageTypeReleaseFixed VersionUrgencyOriginDebian Bugs
otrs2source(unstable)(not affected)

Notes

- otrs2 <not-affected> (Only affects 7.x series)
https://community.otrs.com/security-advisory-2019-03-security-update-for-otrs-framework

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